All sales of FAST products are final and are subsequent to the following conditions.
1.) Product Warranty
Fast warrants that for the period specified below (“Warranty Period”), Products will be free from material defects in materials and workmanship under normal use and will conform to Fast’s specifications in conformity with the Product’s documentation in effect as of the date of manufacture. With respect to Fast Software defects, Fast’s sole obligation is to use commercially reasonable efforts to: provide corrected Fast Software, communicate a workaround, or provide another remedy which enables Customer to achieve substantially the same functionality as could be obtained without the defect. The Warranty Period is (15) months after the initial shipment of Product(s) to Customer, or in the case of specifically authorized Resellers or Distributors, (15) months after the shipment of Products to their direct Customers.
FAST warrants that our Products will be packaged based on industry standard practices that prevent damage during normal shipping and handling conditions.
Damage to Product caused by the common carrier shall not be considered a defect or nonconformity to the Specifications. FAST's warranty extends solely to direct Customers of Fast or direct Customers of Fast’s authorized Resellers and Distributors.
The above warranty shall not apply if the Product (i) has been subjected to abuse, misuse, accident, improper testing, improper storage, or other use contrary to Fast instructions, (ii) has been repaired or modified by persons other than Fast, (iii) has not been installed, operated, repaired and maintained in accordance with its documentation, (iv) has failed due to an act of God, including without limitation fire, flood, tornado, earthquake, hurricane or lightning or (v) has been used with any third-party software or hardware not previously approved in writing by Fast. In addition, the above warranty shall not apply to Products marked or identified as “sample,” loaned or provided at no cost, which have had their serial numbers or other identifying marks removed or altered, or sold “as is”.
If during the Warranty Period Fast is notified promptly in writing upon discovery of a material breach of the above warranty, including a detailed description of the alleged breach, the Product is returned, shipping prepaid, to a designated warehouse facility under Fast’s then-current return procedures, and Fast determines that the Product is defective and not subject to any exception, then, as Customer’s sole remedy and Fast’s sole obligation, Fast will, at its option, repair or replace the Product without charge. Any Product repaired or replaced under warranty shall have warranty coverage for the longer of 90 days from return or the remaining Warranty Period. Replacement parts used in the repair of Products may be new or reconditioned.
Fast makes no additional warranty, express, implied or statutory, for any product, including without limitation any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or arising from usage of trade, course of performance, or dealing.
Fast does not warrant any third party hardware or software products provided under this TOS. Customer’s sole remedy with respect to third party products shall be under the original manufacturer’s or licensor’s warranty, if any.
2. Product Returns
How can I return merchandise I have ordered online?
You can go to your account and open an RMA request, we will help you at that time or call us at +1 (833) 456 FAST or live chat with us or send us an email (Sales@fast.network) for help.
We only accept returns on unopened items. An RMA must be processed within 10 days for an authorization. In this case, we will charge a 15% restocking and handling fee and will not reimburse shipping costs.
Who will be responsible for the return shipping cost?
The return shipping cost must be paid by the buyer.
Please note: No matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.
What is the RMA? And how can I get an RMA number?
RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to Sales@fast.network for an RMA number.
If I receive an order discrepancy, what should I prepare for the return?
If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification:
- Picture Package on box
- Photo of the packing
- Photo of the damage/incorrect items. Customers can send the information above to Sales@fast.network.
A representative will review the order and respond within 24 hours.
Fast will use commercially reasonable efforts to meet the delivery date for products. Should Fast be unable to fulfill orders by the expected delivery date, it will inform customers as soon as the delay is reasonably identified and advise of the new delivery date as soon as it is available. All additional charges, sales, use, excise, VAT, withholding and other taxes, and all custom duties and tariffs will be invoiced to the customer. In the event Fast is required to pay any such tax, duty or charge, the customer will promptly reimburse Fast.
All products shall be deemed accepted upon delivery. Any return of unused products must be approved in advance by Fast and be received at Fast within 30 days of original delivery date to the customer. Product returns are subject to a 15% restocking and handling fee.
When shipments from Fast’s designated 3PL facility are processed for fulfillment, Fast assumes no title or risk of loss. Title and risk of loss will pass to the customer when Fast places products at the disposal of the carrier. The carrier shall be deemed customer’s agent, and any claims for damages in shipment must be filed with the carrier. Fast is authorized to designate a carrier under Fast’s standard shipping practices.
Products purchased and licensed under this agreement may be subject to restrictions imposed by the US Export Administration Act and regulations. Customer agrees that it will not export or re-export any products purchased, or Fast software licensed, under this agreement into any country in violation of such Act or any other laws, rules or regulations of any country, state or jurisdiction.
How long will it take to receive the product after I order?
Orders typically process same day or next business day. Fulfillment in the US typically takes between 3-5 business days and for other countries, US Minor and outlying Islands shipping can take between 5-8 business days.
Fast and its licensors own and retain all rights to all IPR embodied in the Products. Fast at no time waives or assigns any rights or ownership to any IPR, and the customer shall not contest the ownership of any IPR.
Products are sold for use by the customer and its end users only, and may not be resold to third parties unless Customer is an authorized distributor or reseller.. Fast customer support services shall be extended only to products purchased directly from Fast or its specifically authorized distributors and resellers.
6. Limitation of Liability
In no event shall Fast be liable to customer or a third party for costs of procuring substitute products or services, lost profits, data or business, or any indirect, special, incidental, exemplary or consequential damages of any kind arising out of or in connection with this TOS, however caused and on any theory of liability. Fast’s total cumulative liability under this TOS, in contract, tort, strict liability or otherwise, shall in no event exceed the amounts received by Fast from customer in the 12 months prior to the date the cause of action arose. The above limitations shall apply even if Fast has been advised of the possibility of such damages, and regardless of any failure of essential purpose of any limited remedy.
Each party agrees to hold in confidence information disclosed by the other party which is designated in writing as confidential (“Confidential Information”). Confidential Information disclosed orally must be confirmed in writing by the Discloser as Confidential Information within 30 days after disclosure.
Each party agrees to: (a) protect the confidentiality of the Confidential Information; (b) refrain from using the Confidential Information except as contemplated by this agreement; and (c) not disclose Confidential Information to any third party. Confidential Information shall not include information which: (i) was in the party’s possession or known to it, without restriction, at the time of disclosure, as proven by files then in existence; (ii) is or becomes public knowledge through a source other than, and without fault of, the party; (iii) is independently developed without reference to any Confidential Information; (iv) is or becomes available from a third-party source without breach of any obligation of confidentiality; (v) is disclosed with the other party’s prior written approval; or (vi) is disclosed under order or requirement of a court, administrative agency, or governmental body, provided however, that the disclosing party shall (A) provide prompt notice to the other party to enable that party to seek to prevent or restrict such disclosure, and (B) disclose only that portion of Confidential Information required to comply with the order or requirement.
Neither party shall disclose any terms of this agreement to any third party without prior written consent of the other party; however, either party may disclose the terms of this agreement: (i) to legal counsel; (ii) in confidence, to accountants, banks, and finance sources and their advisors solely for purposes of securing financing; (iii) in connection with enforcement of this agreement; or (iv) in confidence, in connection with an actual or proposed merger or acquisition, solely for use in the due diligence investigation in connection with such transaction.
8. Force Majeure
Fast shall not be responsible for any failure to perform or delay attributable to any cause beyond its reasonable control, including but not limited to acts of God, government actions, war, civil disturbance, sabotage, labor disputes, failure or delay in delivery by Fast’s suppliers or subcontractors, transportation difficulties, shortage of energy, raw materials or equipment, or customer’s fault or negligence. In the event of any such delay the delivery date shall, at the request of Fast, be deferred for a period equal to the time lost by reason of the delay.